Introducing retail by appointment
Coronavirus will be with us for the foreseeable future, and even when it’s gone, the aftereffects will be felt for a long time to come.
The world has changed, and we have changed our services to adapt with it. We strive to deliver a more personalized customer experience while prioritizing your safety.
Customers will now shop in a secure, HEPA air filtered and controlled retail environment. Avoid crowds as much as possible, our appointment time slots allow our staff to disinfect prior to your arrival, while minimize in store traffic while still getting the service and products you need.
Experience retail by appointment now at Vaughan Elec & Co.
Face Mask Recommendation
- Public health experts recommend the use of masks or face coverings in public settings.
Hours of Operation
- Vaughan Hours: Will continue to operate during normal hours 6:30AM - 4:00PM
Deliveries currently running 2-4 business days. We apologize for the inconvenience.
- Vaughan has implemented limits on certain items such as breakers and arc faults due to limited supply chains in manufacturing.
- Vaughan HQ is not accepting returns till further notice.
Health Canada Recommendations
- Following Health Canada recommendations to keep locations sanitized. We ask customers to social distance by giving at least 2 metres of space between each person, as outlined via floor markings now installed in our showroom, and to cover all coughs and sneezes with an elbow.
- Visit the Health Canada website for more information.
The issues presented by this crisis are new to all of us, and we don’t have all the answers. We are not perfect but have tried our best operating as essentials during these times. Every step of the way, we’ve done our best to take care of our employees, take care of our customers and support our communities. And we will continue to do so. Here are some of the measure we have now have put in place:
Updated Friday, April 3Since its declaration as a public health emergency on January 30th, the COVID-19 (Coronavirus) Pandemic has had, and continues to have, an unprecedented impact around the world. Vaughan is committed to doing our part to protect the health and well-being of our employees, customers and their families, while also striving to maintain the quality service you expect from us.
- Businesses that supply other essential businesses or essential services within Ontario, or that supply businesses or services that have been declared essential in a jurisdiction outside of Ontario, with the support, products, supplies, systems, or services, including processing, packaging, warehousing, distribution, delivery, and maintenance necessary to operate.
Services to the public that are restricted to alternative methods of sale
Stores that sell any of the following items and provide them to the customer only through an alternative method of sale such as curb side pick-up or delivery, except in exceptional circumstances:
- Hardware products.
- Residential construction projects where,
- a footing permit has been granted for single family, semi-detached and townhomes
- an above grade structural permit has been granted for condominiums, mixed use and other buildings, or
- the project involves renovations to residential properties and construction work was started before April 4, 2020.
- Construction and maintenance activities necessary to temporarily close construction sites that have paused or are not active and to ensure ongoing public safety.
What is happening at Vaughan?
We have put in place several measures at our HQ, all meeting or exceeding the highest standards recommended by the CDC and government authorities, to ensure the welfare of our customers and employees.
At this time, all employees who are able have been instructed to work from home and collaborate virtually until further notice. Enhanced cleaning protocols and showroom closure ensure the protection of employees remaining on site. These measures are intended to help reduce the spread of this outbreak, allowing for a swifter recovery and, most importantly, saving lives.
To date, the government recognizes Vaughan as an “Essential Service” and we have put plans in place that will allow for minimized disruption in service to our valued customers. We recognize the critical nature of the businesses we support.
We have put in place several measures as mentioned and new hours. Saturdays will remain closed. Monday to Friday we will be open at 6:30 AM to 4:00 PM. This is a call in your order type of service only, entry into building is forbidden as we have taken extreme measures to stop the spread of COVID19 while still servicing as we are under the essentials workplace.
ALL DELIVERIES to our Warehouse or JOB SITES MUST BE APPROVED IN WRITING OR TELE CALL 48 HRS IN ADVANCE.
- ALL SPECIAL ORDERS MUST BE APPROVED BY US IN WRITING PRIOR TO COMMENCING PRODUCTION
- ALL OUR STAFF HAVE TAKEN EXTREME MEASURES TO CLEAN & DISINFECT WHICH HAS ADDED TO LONGER ORDER TIMES
What does this mean for you?
To help us best serve our customers and communities, we are focusing on released projects and any product supply demands related to essential services, further our pick up counter has been put into effect a call in your order and we will bring it out to your vehicle type of service, similar to a grocery pick up service. This prevents possible spread of COVID19 and means our building is closed for entry.
What can your team do to help?
Please contact your local sales representative and let us know of all product demands and projects related to essential services so we can plan accordingly to meet these critical needs, while identifying what items can ship later with no negative impact.
Vaughan is ready to help you as local jobsites unexpectedly open or close. Please advise Vaughan of any issues you are seeing related to office or job site closures or suspended work. Vaughan understands this is a very fluid situation. We are here to work closely with your organization and support you to the best of our ability throughout this uncertain time.
We will continue to closely monitor the situation and react quickly. As always, if you have any questions, please call your local representative.
Your continued engagement can and will make a difference. Thank you for being part of the Vaughan community. We hope you and your loved ones stay safe and healthy.
General Terms and Conditions of Sale for the Canadian market.
Providing Goods and Services to People with Disabilities
Terms and Conditions of Sale
The Terms and Conditions of Sale set forth herein, and any supplements which may be attached hereto, constitute the full and final expression of the contract for the sale of products or services (hereinafter referred to as Product(s) or Services by Vaughan Electrical Supply (Canada) Company (hereinafter referred to as Seller) to the Buyer, and supersedes all prior quotations, purchase orders, correspondence or communications whether written or oral between the Seller and the Buyer. Notwithstanding any contrary language in the Buyer’s purchase order, correspondence or other form of acknowledgment, Buyer shall be bound by these Terms and Conditions of Sale when it sends a purchase order or otherwise indicates acceptance of this contract, or when it accepts delivery from Seller of the Products or Services. THE CONTRACT FOR SALE OF THE PRODUCTS OR SERVICES IS EXPRESSLY LIMITED TO THE TERMS AND CONDITIONS OF SALE STATED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS PROPOSED BY BUYER ARE REJECTED UNLESS EXPRESSLY AGREED TO IN WRITING BY SELLER. No contract shall exist except as herein provided.
No amendment or modification hereto nor any statement, representation or warranty not contained herein shall be binding on the Seller unless made in writing by an authorized representative of the Seller. Prior dealings, usage of the trade or a course of performance shall not be relevant to determine the meaning of this contract even though the accepting or acquiescing party had knowledge of the nature of the performance and opportunity for objection.
Written quotations are valid for 30 days from its date unless otherwise stated in the quotation or terminated sooner by notice.
Verbal quotations, unless accepted, expire the same day they are made.
A complete signed order must be received by Seller within 20 calendar days of notification of award; otherwise the price and shipment will be subject to re-negotiation.
Termination and Cancellation
Any order may be terminated by the Buyer only by written notice and upon payment of reasonable termination charges, including all costs plus profit.
Seller shall have the right to cancel any order at any time by written notice if Buyer breaches any of the terms hereof, becomes the subject of any proceeding under provincial or federal law for the relief of debtors, or otherwise becomes insolvent or bankrupt, generally does not pay its debts as they become due or makes an assignment for the benefit of creditors.
OUR COMMITMENT TO YOU
We will attempt to give you a refund or exchange on items purchased at our store when you bring in your original receipt within 14 days.
Unopened items, with a receipt or BL, in original packaging and returned within 14 days of purchase will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition will not be eligible for a refund or exchange.
We have a no return policy on special order items such as Nuheat, Electric Fireplaces, Adorne, and other non stocked items, wire cuts, and generators. These are final sale items.
WHERE TO RETURN PRODUCTS
Products can be returned or exchanged at our head office within 14 days of purchase.
Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to our head office within 14 days of purchase, in its original condition and packaging, with your receipt.
We have a no return or exchange policy on special order items, non stocked items, wire cuts, and on generators as per above paragraph found under "returns policy". These are final sale items.
** Less the value of discount or other benefit given at the time of the original purchase.
All prices are subject to change without notice.
Price Policy – Products and Services
When prices are quoted as firm for quoted shipment, they are firm provided the following conditions are met:
1. The order is released with complete details.
2. Shipment of Products is made, and Services purchased are provided within the quoted lead-time.
3. When drawings for approval are required for any Products, the drawings applicable to those Products must be returned within 30 calendar days from the date of the original mailing of the drawings by Seller (60 days where a Contractor is involved). The return drawings must be released for manufacture and shipment and must be marked “APPROVED” or “APPROVED AS NOTED”. Drawing re-submittals, which are required for any other reason than to correct Seller errors, will not extend the 30-day period.
If the Buyer initiates or in any way causes delays in shipment, provision of Services or return of approval drawings beyond the periods stated above, the price of the Products or Services will be increased 1% per month or fraction thereof up to a maximum of 18 months from the date of the Buyer’s order. For delays resulting in shipment or provision of Services beyond 18 months from the date of the Buyer’s order, the price must be renegotiated.
Shelf goods individual purchase orders less than $100.00 will be billed $100.00.
Fee applies to shelf product orders where the customer requests “guaranteed” same day rush treatment of available product.
The price does not include any taxes. Buyer shall be responsible for the payment of all taxes applicable to, or arising from the transaction, the Products, its sale, value, or use, or any Services performed in connection therewith regardless of the person or entity actually taxed.
Services (accounts only)
Terms of payment are net within 30 days from date of invoice for orders amounting to less that $50,000.00.
Terms of payment for orders exceeding $50,000.00 shall be made according to the following:
1. Twenty percent (20%) of order value with the purchase order payable 30 days from date of invoice.
2. Eighty percent (80%) of order value in equal monthly payments over the performance period payable 30 days from date of invoice.
Except for work performed (i) under a firm fixed price basis or (ii) pursuant to terms of a previously priced existing contract between Seller and Buyer, invoices for work performed by Seller shall have added and noted on each invoice a charge of 3% (over and above the price of the work) which is related to Seller compliance with present and proposed environmental, health, and safety regulations associated with prescribed requirements covering hazardous materials management and employee training, communications, personal protective equipment, documentation and record keeping associated therewith.
If, in the judgment of Seller, the financial condition of the Buyer, at any time during the period of the contract, does not justify the terms of payment specified, Seller may require full or partial payment in advance.
If payments are not made in accordance with these terms, a service charge will, without prejudice to the right of Seller to immediate payment, be added in an amount equal to the lower of 1.5% per month or fraction thereof or the highest legal rate on the unpaid balance. In addition, any special remuneration will be forfeited until payment is made.
Freight policy will be listed on the Product discount sheets, or at option of Seller one of the following will be quoted:
FCA - P/S - Frt./Ppd. and Allowed
Product is sold FCA. point of shipment, freight prepaid and included to the Buyer for purchase orders valued at $1,000.00 or more, pre-tax. Freight is charged at 5% of invoice value or $25.00 whichever is greater, for orders less than $1,000.00. The 5% fee will be waived on ‘collect’, premium freight (charged) minimum billing or ‘rush fee’ applied shipments.
Seller reserves the right to charge freight on small project ‘staged’ shipments post the initial shipment, when the staged shipments are at customer request.
FCA - P/S - Frt./Charged
Product is sold FCA point of shipment and freight charged to the Buyer.
FCA Destination - Frt./Ppd. and Allowed
At Buyer’s option, Seller will deliver the Products FCA destination freight prepaid and 2% will be added to the net price. The term “freight prepaid” means that freight charges will be prepaid to the accessible common carrier delivery point nearest the destination for shipments within Canada unless noted differently on the Product discount sheets. For any other destination contact Seller’s representative.
Shipment and Routing- Canada Only
Seller shall select the point of origin of shipment, the method of transportation, the type of carrier equipment, and the routing of the shipment.
If the Buyer specifies a special mode of transportation, type of carrier equipment, routing, or delivery requirement, Buyer shall pay all special freight and handling charges.
When freight is included in the price, no allowance will be made in lieu of transportation if the Buyer accepts shipment at factory, warehouse, or freight station or otherwise supplies its own transportation
Risk of Loss
Risk of loss or damage to the Products shall pass to Buyer at the FCA point. The Buyer is responsible to procure adequate insurance for loss or damage during shipment.
Concealed Damage & Short Shipments
Except in the event of FCA destination shipments, Seller will not participate in any settlement of claims for concealed damage.
When shipment has been made on an FCA destination basis, the Buyer must unpack immediately and, if damage is discovered must:
1. Not move the Products from the point of examination.
2. Retain shipping container and packing material.
3. Notify the carrier in writing of any apparent damage.
4. Notify Seller representative within 72 hours of delivery.
5. Send Seller a copy of the carrier’s inspection report.
6. Shortages in quantity must be reported in writing to Seller within 72 hours from receipt.
Witnessed Tests/Customer Inspection
Standard factory tests may be witnessed by the Buyer at Seller’s factory for an additional charge calculated at the rate of $2,500 per day (not to exceed eight (8) hours) per Product type. Buyer may final inspect Products at Seller’s factory for $700 per day per Product type.
Witness tests will add one (1) week to the scheduled shipping date. Seller will notify Buyer fourteen (14) calendar days prior to schedule witness testing or inspection. In the event Buyer is unable to attend, the Parties shall mutually agree on a rescheduled date. However, Seller reserves the right to deem the witness tests waived with the right to ship and invoice the Products.
For any order held, delayed or rescheduled at the request of the Buyer, Seller may, at its sole option (1) require payment to be based on any reasonable basis, including but not limited to the contract price, and any additional expenses, or cost resulting from such a delay; (2) store Products at the sole cost and risk of loss to the Buyer; and/or (3) charge to the Buyer those prices under the applicable price policy. Payment for such price, expenses and costs, in any such event, shall be due by Buyer within thirty (30) days from date of Seller’s invoice. Any order so held delayed or rescheduled beyond three (3) months will be treated as a Buyer termination.
Seller will design the Products in line with, in Seller’s judgment, good commercial practice. If at drawing approval Buyer makes changes outside of the design as covered in their specifications, Seller will then be paid reasonable charges and allowed a commensurate delay in shipping date based on the changes made.
When Seller agrees to do so in its quotation, Seller shall provide Buyer with the first set of factory customer approval drawing(s) at Seller’s expense. The customer approval drawing(s) will be delivered at the quoted delivery date. If Buyer requests drawing changes or additions after the initial factory customer approval drawing(s) have been submitted by Seller, the Seller, at its option, may assess Buyer drawing charges. Factory customer approval drawing changes required due to misinterpretation by Seller will be at Seller’s expense. Approval drawings generated by Bid-Manager are excluded from this provision.
Warranty For Products
Seller warrants that the Products manufactured by it will conform to Seller’s applicable specifications and be free from failure due to defects in workmanship and material for one (1) year from the date of installation of the Product or twelve (12) months from the date of shipment of the Product, whichever occurs first.
In the event any Product fails to comply with the foregoing warranty Seller will, at its option, either (a) repair or replace the defective Product, or defective part or component thereof, FCA Seller’s facility freight prepaid, or (b) credit Buyer for the purchase price of the Product. All warranty claims shall be made in writing. Seller requires all non-conforming Products be returned at Seller’s expense for evaluation unless specifically stated otherwise in writing by Seller.
This warranty does not cover failure or damage due to storage, installation, operation or maintenance not in conformance with Seller's recommendations and industry standard practice or due to accident, misuse, abuse or negligence. This warranty does not cover reimbursement for labour, gaining access, removal, installation, temporary power or any other expenses, which may be incurred in connection with repair or replacement.
This warranty does not apply to equipment not manufactured by Seller. Seller limits itself to extending the same warranty it receives from the supplier.
BL or receipt must be accompanied with item requested to be warranted or no warranty shall be given and item will be field destroyed.
Buyer shall provide the user (including its employees) of the Products with all Seller supplied Product notices, warnings, instructions, recommendations, and similar materials.
Seller shall not be liable for failure to perform or delay in performance due to fire, flood, strike or other labor difficulty, act of God, act of any governmental authority or of the Buyer, acts of terrorism, riot, embargo, fuel or energy shortage, car shortage, wrecks or delays in transportation, or due to any other cause beyond Seller’s reasonable control. In the event of delay in performance due to any such cause, the date of delivery or time for completion will be extended by a period of time reasonably necessary to overcome the effect of such delay.
Contracts which include liquidated damage clauses for failure to meet shipping or job completion promises are not acceptable or binding on Seller, unless such clauses are specifically accepted in writing by an authorized representative of the Seller at its headquarters office.
Compliance with OSHA
Seller offers no warranty and makes no representation that its Products comply with the provisions or standards of the Occupational Safety and Health Act of 1998, or any regulation issued there under. In no event shall Seller be liable for any loss, damage, fines, penalty or expenses arising under said Act.
Limitation of Liability
THE REMEDIES OF THE BUYER SET FORTH IN THIS CONTRACT ARE EXCLUSIVE AND ARE ITS SOLE REMEDIES FOR ANY FAILURE OF SELLER TO COMPLY WITH ITS OBLIGATIONS HEREUNDER.
NOTWITHSTANDING ANY PROVISION IN THIS CONTRACT TO THE CONTRARY, IN NO EVENT SHALL SELLER BE LIABLE IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) EXTRA-CONTRACTUALLY, OR OTHERWISE FOR DAMAGE TO PROPERTY OR EQUIPMENT OTHER THAN PRODUCTS SOLD HEREUNDER, LOSS OF PROFITS OR REVENUE, LOSS OF USE OF PRODUCTS, COST OF CAPITAL, CLAIMS OF CUSTOMERS OF THE BUYER OR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER, REGARDLESS OF WHETHER SUCH POTENTIAL DAMAGES ARE FORESEEABLE OR IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
THE TOTAL CUMULATIVE LIABILITY OF SELLER ARISING FROM OR RELATED TO THIS CONTRACT WHETHER THE CLAIMS ARE BASED IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY) EXTRA-CONTRACTUALLY OR OTHERWISE, SHALL NOT EXCEED THE PRICE OF THE PRODUCT OR SERVICES ON WHICH SUCH LIABILITY IS BASED.
This contract shall be governed, interpreted and construed by and in accordance with the laws of the Province of Ontario.
FLOORING PRODUCT WARRANTY
Tosca Floors offers a comprehensive warranty package that includes a limited lifetime warranty against manufacturing defects on the boards as well as a 35 year residential warranty against premature wear, flaking or peeling of the finish. If any claim arises it will be pro-rated based on the length of time from the purchase date.
The warranty starts from the date of purchase. Under the terms of this warranty Tosca Floors commits to replace, refinish or repair any defective planks, as determined solely by Tosca Floors, should the warranty apply. Any repairs attempted before inspection by a Tosca representative will render the warranty invalid.
This warranty applies only to the original purchaser of the product and is not transferable. To make a warranty claim the original purchaser must retain his/her receipt and/or other proof of purchase.
A margin of error or imperfection not exceeding 5% is an accepted industry standard and therefore does not constitute a structural, manufacturing and/or finishing defect under the terms of this warranty.
In order to benefit from the warranty, the purchaser must prove the flooring has been installed professionally and has complied with the maintenance, care, installation instructions and preventive measures as laid out in the Installation, Care and Maintenance Instructionssection on our web site.
Any damage due to improper storage and/or handling/transportation is not covered by the warranty.
FLOORING WARRANTY CONDITIONS AND EXCLUSIONS
Aside from the conditions outlined in the Installation, Care, Maintenance and preventative measures section, the warranty excludes damage caused by: structural changes or unevenness in the sub-floor, sub-floor moisture, negligence, water, incorrect humidity level maintenance, detergents, pet claws, spiked and high heeled shoes, sharp objects, abrasives (salt, sand, glass, etc), hammering, rubbing or falling objects or failure to use pads under rolling chairs or other furniture, any movement, removal or replacement of cabinets, appliances, furniture or other fixtures or walking on it with street shoes. Dents, scratches or marks made by improper installation, environmental extremes and the use of tape on the floor. Wood flooring installed in full bathrooms with a shower or tub. Damages caused by flooding, fire and other natural disasters and Acts of God. Color, shade or texture variations between samples, printed color photography, web site photos or replacement flooring under the rug. Noises including, but not limited to squeaks, popping, etc.
Neglecting the maintenance and care of the floor will void the warranty.
The color or gloss of the wood/stain may change if/when exposed to sunlight and over time. This discoloration is a natural phenomenon, especially with exotics and is not covered by the warranty. Occasionally, rugs, mats and furniture should be carefully moved to even out any progressive color changes in the wood.
Wood is a natural material which can dilate and contract with the seasons and normal heating cycles which affect its moisture content. Even when a floor has been properly installed, some strips may dilate slightly at various times of the year. This can be explained by the fact that wood expands as relative humidity increases and contracts or shrinks in low relative humidity. These slight differences are not covered by the warranty. It is important to maintain the relative humidity in the home at a constant 40% to 45%, using a humidifier or dehumidifier as required. Room temperature should be comfortable, between 18°C and 22°C (64-72 degrees F).
The warranty does not cover any labor or transportation charges or other expenses that may be incurred, as a result of a warranty claim. Tosca Floors responsibility is limited only as outlined above and in accordance with the terms of this warranty.
FLOORING WARRANTY CLAIMS
In order to be valid, the warranty or claim must be registered with Tosca Floors within 30 days of purchase. Any claim against the finish must be clearly noticed and must be on at least 15% of the floor. All warranty claims are pro-rated from the original date of purchase of the floor.
FLOORING CLAIMS PROCESS
Tosca Floors reserves a period of up to thirty (30) days from receipt of any claim to investigate, research and check the registration, purchase date, original owner’s identity and proof of purchase. A digital photograph that clearly identifies the problem may also be required. During this period any alterations, replacements or repairs done without Tosca Floors written consent/agreement, will void its obligations under the terms of this warranty.